TERMS & CONDITIONS SHIPPING INFORMATION
All weekday online sales are shipped within 24 hours of being ordered. There is a flat fee of $12.50 for all domestic orders and a $35.00 for international orders.
PAYMENT SECURITY We accept all major credit cards: American Express, Visa, Master Card and Discover.
RETURN & EXCHANGES
We will gladly accept returns on merchandise for either a full refund or exchange/store credit that are in their original condition: unworn, unwashed and with all original tags attached. In order to initiate a return or exchange, please contact us at customercare@11thmoon.com within 7 days of receiving your shipment and we will send you an RA #. All final sale merchandise is non-refundable and not eligible for return. Returns that are soiled, damaged, or altered in any way will not be accepted and will be sent back to the customer at her/his expense.
Shoes: All shoes must be worn/tried on on a carpeted, soft surface so as to not scuff or alter the original appearance of the shoes, until you are certain of keeping them. Please return shoes in their original undamaged packaging/box (including dust bag if applicable). Shoes returned to us without original, undamaged packaging/box (dust bags) and or marked soles may no be applicable for return of any kind and may be sent back to the customer at her/his expense.
Underwear/Swimwear: Any purchased underwear/swimwear should be tried on with hygienic strip until you are certain you are keeping them. If there is no hygienic strip present because the garment does not come with one, please try the underwear/swimwear on over underwear until you are sure you are keeping the item. Underwear/swimwear returned to us soiled or altered in anyway may not be accepted for a return of any kind and may be sent back to the customer at her/his expense.
Exchanges: Exchanges can only be made for a different size of the same style that has been purchased and is being exchanged. If you wish to exchange an item for a different style/item we suggest you conduct your return for store credit and then use the credit to purchase the new item/style separately.
Refunds: Once we have received your return and it is in acceptable condition, 11thmoon.com will process your refund immediately. Refunds can only be made to the original purchaser's card. Refunds may take up to 10 business days to process and or to appear on your credit card. If you have any questions or concerns about your pending refund please do not hesitate to contact us.
Important: We require that ALL returns are mailed back to us within 7 days of receiving your RA#. All returned merchandise should have an RA# clearly labeled on box when returned to 11thMoon.com. Without this, we are unable to accept any returns. Returns sent to us outside of the 7 day time frame may not be accepted or may only be applicable for refund/store credit. The outcome of late returns is to be determined by 11thmoon.com Please send all returns to:
11th Moon (RA#) 1259 South Coast Highway Laguna Beach, CA 92651
Original shipping costs are non-refundable and you are responsible for all shipping costs related to a return. 11th Moon is not responsible for missing packages, we highly recommend insuring your return/exchange package.
*All sale items above 50% off are FINAL and non-returnable.